SERVICE DISCLOSURE

SERVICE AGREEMENT FORM

Work Authorization & Service Terms

Mobile Tire and Truck Repair is a fully mobile repair and roadside service company committed to helping truckers and fleet operators get back on the road quickly and safely. Our mobile technicians will inspect and diagnose on-highway vehicles to determine the most effective solution. Incorrect or special-order parts may be subject to a restocking fee.


Disclaimer

Not every issue can be resolved roadside, depending on damage severity or repair complexity. In such cases, Mobile Tire and Truck Repair may recommend wrecker services but is not responsible for pre-existing damage to any vehicle prior to our arrival.

We do not guarantee that a repair will be completed on-site but will always make the safest, most professional decision possible.

In cases of fuel-related breakdowns, any damage caused by over-cranking or battery issues prior to our arrival is the customer’s responsibility. We will deliver fuel and assist with priming procedures, but it is up to the customer to position the vehicle in a safe area for fuel transfer.

A diagnostic fee will apply if computer codes or scanning are required to accurately assess the issue.


Service Rates Summary

Daytime and nighttime call-out fees apply

A 2-hour minimum labor charge is required per call

Mileage fees are billed round-trip based on dispatch location

Computer diagnostics fee applies when applicable

Parts are added to the final ticket after diagnosis

A 4% fee applies to all credit/debit card transactions

All billing will be through Bedford Mobile Tire, LLC


Company Acknowledgement

By requesting service, the company or authorized representative agrees to allow Mobile Tire and Truck Repair to perform diagnostics and/or repair services based on the information available and professional judgment of our technician.

The company acknowledges that Mobile Tire and Truck Repair is not liable for:

Delays due to unavailable parts

Loss or damage to the unit due to theft, fire, or uncontrollable circumstances

Pre-existing or underlying issues not caused by our services

If services are halted mid-repair by the customer, payment is required for labor and parts up to that point. In the case of unpaid or uncollectible invoices, Mobile Tire and Truck Repair reserves the right to coordinate wrecker services and retain the vehicle until payment is received in full.

PAYMENT METHODS

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PRECISE DAMAGE ASSESSMENT

Our experts thoroughly assess your truck’s condition, ensuring an accurate and detailed estimate.

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EXPERT REPAIR SERVICES

MobileTireandTruckRepair.com is Roanoke’s trusted source for fast, affordable mobile truck repair and tire service. Available 24/7, 365 days a year.

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FAST TURNAROUND TIME

Our efficient processes and skilled technicians ensure your truck is ready in the shortest time possible without compromising quality.

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OUR TRACK RECORD OF EXCELLENCE

We operate as a fully mobile truck repair unit, bringing heavy-duty diagnostics and hands-on service to wherever your truck needs help. As a trusted local tire repair in Roanoke, we also handle all types of semi-truck tire emergencies including flats, blowouts and general tire service on the spot.

10+

Locations across Roanoke

1000+

Satisfied Customers

10+

Years of Experience

Our Process

HOW IT WORKS

CALL US ANYTIME

We offer 24/7 truck repairs and general tire services on the spot. Call us at (540) 521-2174 for an accurate ETA based on services and location.

DESCRIBE YOUR ISSUE

Mechanical, tire, trailer, etc. After inspecting your truck, we provide a price and ETA based on services and location. No hidden costs.

WE DISPATCH A MOBILE TECH

Our expert technicians get to work, repairs are done onsite, wherever you are within our service area, so you can get back on the road.

FREQUENTLY ASKED QUESTIONS

DO YOU OFFER 24/7 ROADSIDE REPAIR SERVICE?

Yes. We dispatch mobile repair technicians 24 hours a day, 7 days a week, including nights, weekends, and holidays, no exceptions. We’re available by call or text during business hours. For after-hours emergency service, please call us directly.

HOW QUICKLY CAN YOU GET TO MY LOCATION?

Arrival time depends on your location and the type of service needed, but rest assured, our mobile unit is dispatched and prioritized to reach you as quickly and safely as possible. We’re committed to minimizing your downtime and getting you back on the road without delay.

CAN YOU REPAIR BOTH BREAKDOWN ISSUES AND TIRE FLATS?

Absolutely. Our fully equipped mobile workshop addresses engine problems, brake or electrical issues, plus flat tire repair and emergency tire replacements onsite.

DO YOU SERVICE BOTH INDIVIDUAL TRUCKS AND FLEETS?

Yes, we serve owner-operators, small fleets, commercial/logistics companies, and municipal clients with both emergency and scheduled maintenance programs.

WHAT PAYMENT METHODS DOES MOBILE TRUCK REPAIR & TRUCK TIRE REPAIR ACCEPT?

For your convenience and peace of mind, Mobile Truck Repair & Truck Tire Repair in Roanoke, VA, accepts a variety of payment methods. This typically includes major credit cards (Visa, MasterCard, American Express, Discover), fleet cards (such as Comdata and EFS), Cash App and approved commercial accounts. We understand that transparency is key, so our technicians will provide a clear price before work begins. We aim to make the payment process as straightforward as our repairs, getting you back to business without added hassle.

DO YOU USE NEW OR USED TIRES FOR EMERGENCY REPLACEMENTS, AND DO YOU STOCK COMMON SIZES?

For emergency tire replacements, we typically stock a range of common new commercial truck tire sizes from reputable brands to ensure immediate availability and long-term durability. In certain situations, and upon your request, we may also have access to reliable used or recap tires as a more budget-friendly alternative, provided they meet our strict safety and quality standards. Our goal is to provide you with the best option that fits your immediate needs and budget, always focusing on safety and performance.

ADDRESS

1180 Unit C Lee Highway, Roanoke VA 24019

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